Refund Terms for TWILIGHTFIELD

At TWILIGHTFIELD, we value our customers and strive to ensure satisfaction with every purchase. This document outlines our refund terms to provide transparency and set clear expectations for our valued customers.

Eligibility for Refunds

To qualify for a refund, please ensure the following conditions are met:

• The item must be returned within 30 days of receiving the purchase.
• The item must be in its original condition and packaging, with all tags attached.
• Proof of purchase, such as a receipt or order confirmation, is required for all refunds.

Non-Refundable Items

Certain items are not eligible for refunds. These include:

• Gift cards and vouchers.
• Items that have been used, damaged, or altered in any form.
• Downloadable software products or digital content.

Refund Process

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at [email protected] and send your item to the return address provided in our communication.

Shipping Returns

To return your product, you should mail it to: TWILIGHTFIELD Returns, 123 Twilight Avenue, Suite 456, Twilight City, LAT 98765. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item.

Thank you for choosing TWILIGHTFIELD. We appreciate your understanding and cooperation in adhering to our refund policy.